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Customer Reviews.

sales

5

Everyone was friendly and really helpful

15 January 2019

service

3

Not sure if a health check is actually an end of warranty service. I think I was expecting more from an end of warranty check. It was useful to have a video of what they did. Collection and return of my car is very good service.

10 January 2019

service

5

Great service

08 January 2019

sales

4

Communication was clear and although we had to come back for a few bits it was all still okay.

06 January 2019

service

5

Very helpful

06 January 2019

service

2

Entirely the fault of corporate breaching contract having taken my deposit and then telling me I had to come back in and respec my entire car!!!!

04 January 2019

service

5

I had work to do and was shown across to the BMW business centre where I had the perfect environment to work and a lovely lady who periodically supplied coffee and the car had a great valet! Simply brilliant!!! Thank you.

03 January 2019

sales

4

Helpful cooperative salesman.

03 January 2019

service

5

All very friendly.

03 January 2019

service

5

The service department is always efficient, as are the admin staff.

02 January 2019

service

5

Theny did everything I asked

27 December 2018

service

5

Drive in and drive out was good. Also sent a video of the underside of the vehicle being inspected with a commentary which was very innovative.

27 December 2018

sales

5

Ben Wayman - our sales representative - could not have been more helpful and knowledgeable and his suggestions as to the car’s specification was absolutely right for us.

27 December 2018

service

5

All completed & washed & valeted in under an hour.

27 December 2018

sales

5

All went to plan. Excellent sales experience.

27 December 2018

sales

3.5

As mentioned on finance

24 December 2018

service

4

Kept to time and clean car as a bonus

24 December 2018

service

5

Having to input text for every question makes me less likely to both with your survey again

20 December 2018

service

5

Work completed at the specified time. Car returned cleaned and checked.

18 December 2018

service

5

My second mini from them. always courteous and helpful.

18 December 2018

service

5

No issues at all.

18 December 2018

service

5

The ladies on the service desk so helpful a pleasure to speak to always

14 December 2018

service

3

When booking date for Service,I asked if it could have rear tail lights come on with the DRL.I had to explain what DRL were, he tried to get the answer while I hung on, no luck he said the line was. busy and he would someone to call me back.not done

13 December 2018

sales

4

Helpful salesman who made himself available when required.

13 December 2018

service

3

Car valet was not as good as I expected. There were areas missed

13 December 2018

sales

5

My car arrived earlier than expected

12 December 2018

service

4

Very good & kept me updated as requested.

12 December 2018

service

5

Good experience & feel confident that my car has been checked & services properly. V impressive sending the video of the car being serviced.

12 December 2018

service

5

Indicative of my view

11 December 2018

service

5

Car collected and returned at agreed times. Car returned in clean condition. Received report on findings.

10 December 2018

service

5

No problem picking car up and returning all clean! Winner!

10 December 2018

service

5

Couldn’t be treated better by the reception staff , both girls were very polite and knowledgeable. The MOT was carried out very quickly and the car returned having been cleaned , Also your coffee machine is excellent,

07 December 2018

sales

5

We were kept up to date at allTimes about when the car was being delivered.

06 December 2018

service

5

Informed of findings throughout service

06 December 2018

service

5

Service information, being kept informed and everything to plan

05 December 2018

service

5

Friendly, helpful, efficient staff

05 December 2018

service

4

Only issue was that it took 3 call to book the car in as nobody returned my calls

04 December 2018

sales

5

Martin and Michael were easy to deal with and the whole process was pretty seamless - very satisfied

04 December 2018

service

5

Quick and completed within promise timescale

02 December 2018

service

5

Although the upgrade of the rear lights to the mini required recoding that was not available at the time I felt that Chandlers would be able to solve the problem as they gave me confidence

30 November 2018

service

5

Problems occurred with the car unexpectadly and thankfully there was a mechanic available to help before long return journey home , a recurring problem was also repaired very, very well and within a short time window available to me

30 November 2018

service

5

Everything went as planned

30 November 2018

service

5

Everybody helpful

29 November 2018

sales

5

Very lovely staff , friendly and helpful , Alex was a pleasure to meet and have dealing with the transaction .

28 November 2018

service

3

I felt windscreen wiper covers should have been replaced

28 November 2018

service

5

Helpful, good at communication

28 November 2018

service

5

My mini countryman was recalled regarding a safety issue, the issue was dealt with in a timely manner, and a courtesy car was arranged. Following the rectified issue, I received a short video via email, showing a visual underside inspection.

27 November 2018

service

3.5

had to be satisfied otherwise fault on car would always be there. Having a recall was unexpected and worrying

26 November 2018

service

5

Car was booked in, serviced and ready to collect within agreed time frame (and the car was washed and hoovered too).

24 November 2018

service

5

First class