Dealer went beyond the call of duty to get me a test drive and order with very little notice. Their sales person knew all about the Mini range and my own (disabled) needs. Made sure I got right vehicle for those needs. Efficient and friendly.

another good experience

As before when I bought my last Mini the same representative Ben Wayman from Chandlers Worthing made the whole process from start to finish a stress free pleasurable experience

Provision of courtesy car ideal

Despite the circumstances (C-19) service was quick & efficient.

Work carried out as expected.

Happy from quote to order to delivery.

Your salesman Martin provided exemplary service. He was just the right mix of knowledgeable and supportive, without being pushy, Really gave confidence in his understanding of all the cars features and spec's and ultimately made our decision easy

Everything was efficient and easy. All queries handled well Collection was a smooth process

I have had really good service from Chandlers Worthing. Everyone is so friendly, eager to help, and always professional and courteous, particularly Emma Farley who is a real credit to Chandlers and is a great ambassador for customer service

Martin, our salesman was lovely. Everything was explained well and we never felt rushed

All the staff very helpful, professional and friendly. Lovely place to visit.

Emma is a very kind and understanding person combined with very good business sense

Very informative and detailed information given

dealt with efficiently

Timeously completed

Fantastic service, Ben went the extra mile-totally brilliant, all the other staff also very friendly and nice

The service received as soon as I arrived at the service centre drive in area was excellent.The receptionist Vicky Sutherland was very welcoming,I waited in the lounge area with coffee facilities and all was done within the specified time.

Excellent customer service

Very easy to get the service . Very good staff

Staff unaware of how the new service plan works. My brake fluid change was included in the agreement but staff unaware. I was asked to pay. I was told there was

I dealt with Claire and found her to be very friendly and helpful as was the business manager.

Did what they said they would.

Excellent

Kept us informed before and during the service. Great waiting lounge and nice coffee.

The car was given a thorough check and clean so was very satisfied with the level of service

Just a friendly welcome place whilst not being pushy. First visit was just to look and that was totally accepted. Still ended up with a sale two visits later!

An issue was sorted out well. The customer interface is poor.

Friendky Factual Extremely pleasant

I was somewhat disturbed that I was unable to pay the bill for the service in cash. It necessitated having to use someone else's credit facilities.

Timeline a bit adrift, not of great importance to me personally, but maybe would be to another client, who required an exact delivery deadline. 5-10 days was 17/18, V5 and welcome to Mini letter came to my home 14 days before car! 4 out of 5 SCORE

Great service and attention from Vicky as usual.

I have given a 5 star rating as the team at Chandlers garage (Worthing) LTD have always serviced my countryman very well and if any problems were found they would contact me with advice and prices before any work was carried out.

Efficient

I felt that £300 was over the top for changing a side light

All done very quickly in the while you wait service offered.

Ben was 5 star. Awesome work

Everything solved quickly and efficiently

Because you serviced my car

Informed at all times

All the work was completed in the time promised and I was kept informed of progress at all times. My booking included work for service and bodyshop departments and everything went smoothly.

Job done, no fuss.

All done promptly with good communication.

Nikki is amazing, always very helpful and friendly which is why I gave a higher score than I would have. Pete the estimator was unfriendly and unhelpful. The quality of work was appalling. It has to be completely redone.

Job completed with no hassle

My problem with the tyre was dealt with very efficiently.

All done on time.Notified of extra work. Comfortable surrounding. Coffee offered. Good experience

Easy servicing ,done Within 90 minutes, friendly and helpful.

No comment

Great apart from being kept waiting when delivering car to garage and no apology for this fact