Everyone was friendly and really helpful
Everyone was friendly and really helpful
Not sure if a health check is actually an end of warranty service. I think I was expecting more from an end of warranty check. It was useful to have a video of what they did. Collection and return of my car is very good service.
Communication was clear and although we had to come back for a few bits it was all still okay.
Entirely the fault of corporate breaching contract having taken my deposit and then telling me I had to come back in and respec my entire car!!!!
I had work to do and was shown across to the BMW business centre where I had the perfect environment to work and a lovely lady who periodically supplied coffee and the car had a great valet! Simply brilliant!!! Thank you.
Helpful cooperative salesman.
All very friendly.
The service department is always efficient, as are the admin staff.
Theny did everything I asked
Drive in and drive out was good. Also sent a video of the underside of the vehicle being inspected with a commentary which was very innovative.
Ben Wayman - our sales representative - could not have been more helpful and knowledgeable and his suggestions as to the cars specification was absolutely right for us.
All completed & washed & valeted in under an hour.
All went to plan. Excellent sales experience.
As mentioned on finance
Kept to time and clean car as a bonus
Having to input text for every question makes me less likely to both with your survey again
Work completed at the specified time. Car returned cleaned and checked.
My second mini from them. always courteous and helpful.
No issues at all.
The ladies on the service desk so helpful a pleasure to speak to always
When booking date for Service,I asked if it could have rear tail lights come on with the DRL.I had to explain what DRL were, he tried to get the answer while I hung on, no luck he said the line was. busy and he would someone to call me back.not done
Helpful salesman who made himself available when required.
Car valet was not as good as I expected. There were areas missed
My car arrived earlier than expected
Very good & kept me updated as requested.
Good experience & feel confident that my car has been checked & services properly. V impressive sending the video of the car being serviced.
Indicative of my view
Car collected and returned at agreed times. Car returned in clean condition. Received report on findings.
No problem picking car up and returning all clean! Winner!
Couldnt be treated better by the reception staff , both girls were very polite and knowledgeable. The MOT was carried out very quickly and the car returned having been cleaned , Also your coffee machine is excellent,
We were kept up to date at allTimes about when the car was being delivered.
Informed of findings throughout service
Service information, being kept informed and everything to plan
Friendly, helpful, efficient staff
Only issue was that it took 3 call to book the car in as nobody returned my calls
Martin and Michael were easy to deal with and the whole process was pretty seamless - very satisfied
Quick and completed within promise timescale
Although the upgrade of the rear lights to the mini required recoding that was not available at the time I felt that Chandlers would be able to solve the problem as they gave me confidence
Problems occurred with the car unexpectadly and thankfully there was a mechanic available to help before long return journey home , a recurring problem was also repaired very, very well and within a short time window available to me
Everything went as planned
Very lovely staff , friendly and helpful , Alex was a pleasure to meet and have dealing with the transaction .
I felt windscreen wiper covers should have been replaced
Helpful, good at communication
My mini countryman was recalled regarding a safety issue, the issue was dealt with in a timely manner, and a courtesy car was arranged. Following the rectified issue, I received a short video via email, showing a visual underside inspection.
had to be satisfied otherwise fault on car would always be there. Having a recall was unexpected and worrying
Car was booked in, serviced and ready to collect within agreed time frame (and the car was washed and hoovered too).