Issue was not resolved. and had to book another appointment for the same problem

EMMA FARLEY NEW EXACTLY WHAT I REQUIRED WE WERE ON THE SAME WAVE LINK. SHE WAS FANTASTIC.

The staff are helpful,the garage is a pleasant experience & the car comes back valeted.

Amazing customer care by Sam Newman and Chandlers Worthing

Everyone was very helpful and information on the status of my new car was sent promptly.

Martin (Slinger) was just brilliant in all aspects.

Had a new tyre fitted and whilst driving home sensors detected tyre under pressure . It turned out it was the new tyre fitted at Chandlers .

Coffee on arrival, mini was repaired in super quick time! very efficient

As above also explained well as what was going to be done

They have tried to cure the problems but have still not been completely successfully as the car is back in next week!

There was some confusion over which set of Brake disc's needed to be replaced. Information previously given to me said it was the Front. However it actually was the rear. The rear set was replaced!

Everything was easy to arrange, I was kept fully informed and it was hassle free.

Very quick efficient service

tried very hard to sort bout problem Oddly no documentation of service given though.

Very efficient and polite employees give a great impression for the garage.

They fixed the problem.

Good communication on what needed to be done. Including a short video clip on identifying what work was needed.

they have never let me down and are always ready to fix any problem if necessary at shot notice.

the car hadnt been washed, it always gets washed hence i didnt bother getting it done the weekend before. When I said this the girl didnt really care just told me to come back and get it washed, pretty poor attitude really, like i have time for that

staff very helpful and efficient

Was advised of re-program requirement when booking in for something else, would have been easier all done at once.

I was kept informed of any extra work required

They were efficient and welcoming and kept me informed at each stage of the process .

As above. Courteous prompt service, nothing too much trouble

Very helpful and communicated well

Annual maintenance check completed - no issues identified. I left the garage and brake light was on. Car was immediately looked at again & rear brakes did need attention. Why was this not picked up in the check that I paid £29.95 for?

Simple courtesy car procedure, welcoming environment.

The Winter Check was carried out efficiently complete with a video and the car was cleaned very well.

Punctual Fairly good receptionist, communicative and warm. Without being OTT.

Every member of staff that I've spoken to have been very helpful and really pleasant and smiley. Ben, the Receptionist, Michael & Lauren - all have been totally brilliant.

Just a bit concerned about the oil as it was low & very black,I know it is a diesel & they do get dirty quickly. I myself have been in the motor trade in the private car & commercial vehicles for over 40 years ,not to happy as the oil was thick black

car returned with problem

Everyone was friendly and really helpful

Not sure if a health check is actually an end of warranty service. I think I was expecting more from an end of warranty check. It was useful to have a video of what they did. Collection and return of my car is very good service.

Great service

Very helpful

Communication was clear and although we had to come back for a few bits it was all still okay.

Entirely the fault of corporate breaching contract having taken my deposit and then telling me I had to come back in and respec my entire car!!!!

Helpful cooperative salesman.

I had work to do and was shown across to the BMW business centre where I had the perfect environment to work and a lovely lady who periodically supplied coffee and the car had a great valet! Simply brilliant!!! Thank you.

All very friendly.

The service department is always efficient, as are the admin staff.

All went to plan. Excellent sales experience.

Ben Wayman - our sales representative - could not have been more helpful and knowledgeable and his suggestions as to the car’s specification was absolutely right for us.

Theny did everything I asked

All completed & washed & valeted in under an hour.

Drive in and drive out was good. Also sent a video of the underside of the vehicle being inspected with a commentary which was very innovative.

As mentioned on finance

Kept to time and clean car as a bonus