MINI Countryman

Our star rating

information

What does our rating mean?

Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.

The following comments are unedited and submitted as part of the online survey process.

Click here for more information.

Sales

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4.9

3 comments from
12 reviews

Service

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4.4

18 comments from
38 reviews

Sales
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4.0

"The sales person was lovely, and always around to help."

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5.0

"They were really helpful we appreciated a great deal"

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4.8

"There was no designated disabled parking spot at the dealership. My MINI is a Motability car."

Service
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5.0

"Excellent service"

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4.0

"The dealership dealt with it ok but the emergency mini recovery guy that came out to us (breakdown) wasn't a mini expert."

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5.0

"The only problem that I have with the dealership is that the parking facilities are atrocious. There are no parking facilities, there are no allocated spaces for service vehicles and no indication of where to park."

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5.0

"They did an excellent job."

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5.0

"It is a delight to go to the dealership."

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5.0

"Cannot speak highly enough of how we were treated"

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3.5

"Vehicle was in for MOT, had to return to dealer as service indicator had not been reset, book was not marked up or stamped on first visit"

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4.0

"No fault identified as to high fuel consumption but did give hints as to why it may be so high"

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5.0

"Happy with the service received."

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3.0

"Hopefully 3rd timelucky with trying to resolve the problem I had with a warning light. The service department kept me informed and the fact that the car was collected and returned to me AND cleaned were excellent."

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1.0

"Staff were lovely, and made me a coffee whilst I waited. I am satified with their work. However I feel they need to improve their customer communication skills, as I have experienced extended delays at the dealership often with no explination."

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3.4

"Overall fairly satisfied. Vehicle was collected late. Was booked for service and MOT, due to service light being on, but was later told that only an MOT was required. It would have been nice to know this in advance."

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5.0

"dealing with Chandlers is always easy and worry free. Have a lovely pick up and delivery service which is appreciated by a lady who has been driving over 50 years"

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4.8

"really helpful pick up and return service"

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1.0

"I took my car in as my xenon lights were to high so they needed to be adjusted, when i picked the car back up i noticed that i was still having the same issue, I took the car back and they realsed they had missed something so had to again be adjusted"

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5.0

"I love the selectation of magazine available in particular the womaens ones. i an a single ladie and i have never been left feeling patronised by any of the staff memebers."

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3.9

"Small fragment of nail screw found deep in tyre tyre porous so not repairable. As only had car 1 mth felt that this should have been found pre deliverey. Price reduced by 50"

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5.0

"It was fine."